Privacy Policy
This policy explains how Masala Slice Pizzeria collects, uses, discloses, and protects your personal information, including details about cookies and your rights under applicable laws in India.
Introduction
Masala Slice Pizzeria (“Masala Slice”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes the types of information we collect, how we use it, the legal bases for processing, and the choices and rights you have. This policy applies to our websites, mobile experiences, and in-store digital services.
By using our services, you agree to the practices described here. If you do not agree, please discontinue use and contact us to exercise your rights.
Data We Collect
- Contact details: name, email, phone number, delivery address.
- Order data: items, preferences, transaction totals, order IDs.
- Device and usage: IP, device type, browser, pages visited, interactions.
- Location data: approximate geolocation for delivery radius and store discovery.
- Communications: feedback, reviews, and messages to support or social channels.
- Marketing preferences and cookie identifiers as described below.
How We Use Information
We use your information to process orders, improve our services, personalize content, secure our platforms, comply with legal obligations, and communicate with you (including service updates and marketing where permitted). We never sell personal data.
Service delivery
Fulfil orders, payments, and customer support.
Personalization
Remember choices, suggest items, and tailor offers.
Security and fraud prevention
Detect, prevent, and respond to threats.
Legal compliance
Meet legal obligations and respond to lawful requests.
Legal Basis
We process personal data on the following bases, as applicable: performance of a contract (orders), legitimate interests (security, personalization), consent (analytics/marketing cookies), and legal obligations (tax and regulatory compliance).
Data Retention
We retain data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.
Your Rights
Subject to applicable law, you may have rights to access, correct, delete, port, or restrict processing of your personal data; withdraw consent; and lodge complaints.
- Access a copy of your data and how we use it.
- Request correction or deletion of inaccurate or unnecessary data.
- Object to or restrict certain processing activities.
- Withdraw consent for analytics/marketing at any time.
Security
We implement technical and organizational measures to protect personal data, including encryption in transit, access controls, and regular monitoring. No system is entirely secure; please contact us if you suspect a security issue.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided personal data, contact us to delete it.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will post updates here with a revised “Updated” date and, where appropriate, notify you by additional means.
Submit a Privacy Request
Contact Us
Data Protection Officer (DPO)
Masala Slice Pizzeria Pvt. Ltd.
44 Pepper Street, Sector 12, Pune, MH 411001, India
Email: privacy@masalaslice.in
Phone: +91 98234 56780
Complaint
If you believe your rights have been violated, contact us first. You may also lodge a complaint with your local data protection authority where applicable.
