FAQ — Spicy clarity, crispy answers
Everything about delivery time, veg/non‑veg standards, spice levels, and payments at Masala Slice Pizzeria.
Veg & Non‑Veg kitchens separated
Custom spice levels
Top questions
What is the typical delivery time?
Most orders arrive within 30–45 minutes depending on traffic and weather. Live oven load: next batch in --:--.
Can I choose the spice level?
Yes. Select Mild, Medium, Hot, or Desi‑Dynamite. We balance flavor first; heat is adjustable on every masala topping.
How do you separate veg and non‑veg?
Dedicated prep areas, color‑coded utensils, separate ovens, and sealed storage. Jain and egg‑free customization available on request.
Which payment methods do you accept?
UPI, major cards, net banking, leading wallets, and cash on delivery. Digital payments are encouraged for faster handover.
Do you share allergen information?
Absolutely. Each item lists common allergens. For severe allergies, call us before ordering for cross‑contact guidance.
Best way to reheat pizza?
Skillet 3–4 min on medium with lid for crisp base and melty top. Avoid microwave if possible to keep crust texture.
What areas do you deliver to?
Within an 8 km radius from Bandra West, Mumbai. Dynamic fee beyond 5 km to keep it hot and quick.
Do you have loyalty rewards?
Yes. Earn Spice Points on every order. Redeem for sides, drinks, or free toppings. Ask in chat or call to enroll.
Can I track my order?
You’ll get a live link via SMS with prep and rider status. Missed it? Call +91 98246 13579 and we’ll resend.
What if my order is late or incorrect?
We’ll make it right—replacement, credit, or refund based on case. Report within 30 minutes of delivery for quick resolution.
Is your packaging eco‑friendly?
Boxes are FSC‑certified and inks are soy‑based. Cutlery is opt‑in only. Help us reduce waste by unchecking extra disposables.